After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

The role of artificial intelligence in customer experience begins with the relevance of the words themselves. We want an ...

Glia, the leader in customer interaction technology, and FCCI Insurance Group (FCCI) today announced that the insurance ...

Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

Ankur Aggarwal highlights the transformative impact of AI in customer service. By merging innovation with user-focused design ...

Customer experience is not disappearing by 2030. It’s evolving with AI and human strategy to build trust and drive long-term ...

In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...

“AI Agents are driving a radical transformation in customer engagement across industries. They provide a delightful, ...

Google Cloud has expanded its partnership with Mercedes-Benz to enhance the customer experience by integrating AI technologies. This partnership utilizes Google ...

The OMNI Drop Off self-service kiosk allows customers to seamlessly pack, weigh, and ship parcels within minutes ...