Customer confidence is crucial in service industries. When customers feel secure and valued, their overall experience ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

With wallets still tightening, consumers have been careful about where they spend their dollars dining out. Guests worldwide ...

Organisations across the public sector are under strain and constant pressure to deliver first-class public services year on ...

Heidi Price was looking for a part-time job. Cassie Stein wanted to see the world. Roberta Abernathey had just graduated from ...

The recent NJBIZ panel discussion on artificial intelligence included executives from PCH Technologies, Diverse & Engaged and ...

As a branding and culture expert, I have seen first-hand the powerful connection between a company’s brand and its culture.

I quickly learned I could use its Customer Satisfaction Surveys (CSAT) and Net Promoter Score (NPS) features to track ...

The program achieved its goal of empowering participants by equipping them with a comprehensive set of personal, digital, and ...

Akasa Air is not looking at leasing planes now, says Dube. They come with a higher cost structure, and do not come with sale and lease-back gains, he explains. At this time, we are not pursuing the ...