Learn how to navigate customer service interactions with ease, using proven techniques that foster positive outcomes and ...

It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

Improving your customer service skills can be a game-changer in any role that requires interaction with clients or customers. Whether you're in retail, hospitality, or a corporate setting ...

If you're a customer service professional who wants to improve your skills, what are your options? Here are some suggestions to help you grow and excel in your customer service career. One of the ...

You may already be asking, “Why can’t I just use the native social media platforms for customer service?” The answer is: You probably can, but only if you have very small volume. While the ...

As a genderqueer individual, I think a lot about the way the world genders everything: from toys to books to clothes, we’ve been socialized to see things as either masculine or feminine. As ...

Read on for answers to all of your questions about customer service and some tips to help ensure your service teams are delivering positive customer experiences. In today’s digitized world, businesses ...

We’ll also provide some customer service tips to enhance your business efficiency. Let’s jump right in. Working efficiently means reaching maximum productivity levels with minimal wasted effort. In ...

Delta Airlines is one of the world’s leading airlines, known for its extensive network, exceptional in-flight experience, and ...

Kathleen Walch covers AI, ML, and big data best practices. Many companies are turning to AI to help with a variety of customer service operations to provide ... [+] faster response times to ...