VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

Very few businesses operating today don’t have a customer-facing piece of technology. Whether that’s an actual product, an app, or even just e-commerce and customer service functionality on their ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The IRS' free online program Direct File is now open for business and accepting tax returns. Here's what to know.

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

‘The channel also needs to pivot towards project-based work as AI reshapes how we approach managed services. A conference ...

Here's what Cash App users in Kentucky need to know to ensure they're compensated by the mobile banking platform after the latest settlement.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

These five "secrets" are a mix of things tech support folks would like to tell you but can't, and a few they'd probably ...

Delta Airlines is one of the world’s leading airlines, known for its extensive network, exceptional in-flight experience, and ...