After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

Cash App-owner Block must offer up to $120 million in refunds to consumers who federal regulators say were exposed to ...

“AI Agents are driving a radical transformation in customer engagement across industries. They provide a delightful, ...

So Energy fared better than British Gas and Ovo Energy on customer satisfaction to achieve a score of 63% but rated poorly ...

January 7, 2025) - Auralis AI, a leader in generative AI solutions for customer support, today announced the launch of its enhanced customer support platform. The company reports that early adopters ...

The state’s governor is going into the new year with an updated commitment to improving government technology and digital ...

Learn key strategies to create real customer value, build lasting loyalty, and drive business success through a ...