Despite short-term headwinds due to customer warehouse overbuilds, we believe the pandemic only accelerated the need for automation given the strong secular trend toward e-commerce. Many of ...

Midway Hospital, a leading provider of quality primary and specialist healthcare, has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the ...

Oddbox is a fruit and veg box service with a difference - it's made its name by saving wonky and surplus produce, and is on a mission to take on supermarkets.

Elaine Goldsmith-Thomas revisits the world of 1980s talent agencies in her debut novel, 'Climbing in Heels,' which onetime ...

Voice is a relatively new marketing channel. We are just beginning to understand its full potential. Through voice assistants like Siri, Bixby, Google, and Amaz ...

Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Cencora simplifies distribution logistics by shipping products to centralized wholesaler locations, as opposed to shipping directly to pharmacies and various customer locations. Additionally, Cencora ...

U.S. Department of Veterans Affairs Secretary Doug Collins laid out his plans for the nation's largest integrated health system Wednesday, a day after being confirmed by ...

In this environment, consumers increasingly turned to trusted resources like Edmunds for guidance and demonstrated a stronger preference for dealerships that prioritized outstanding service and ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

In a post on X (formerly Twitter), the insurance advisor highlighted how the industry’s aggressive commission structure is ...

New, industry-specific score and custom target score link reputation management efforts to measurable ROI, empowering marketers with actionable insights to enhance online presence and revenue SALT ...