AT&T is using a variety of measures, including an industry-first service-level guarantee for consumers, in an effort to ...

Considering that Amazon (AMZN) accounted for 11.8% of UPS's total revenue for the year, which translates to roughly $10.7 billion, it didn't help that the delivery giant also resumed its pattern of ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

The company said it had reached an agreement in principle with its top customer to lower volume by more than 50% by the second half of 2026. In its 2023 annual report, UPS said Amazon and its ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...