Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

Newsweek ranks companies by quality of communication, professional competence, range of services, customer focus, ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

Woolworths South Africa sparks nationwide debate with new signage protecting workers from customer abuse, challenging ...

A “technical issue” of a third-party vendor that Capital One uses is affecting some of the bank’s customers to access ...