We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

Customer service representatives work as a liaison between a company or organization and the people who use its products or services. They answer questions, address concerns and complaints ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

A woman has been arrested and charged in connection with the shooting of a customer service representative and the theft of ...

Spirit Airlines is known for its affordable fares and no-frills flying experience. However, like any airline, you may find ...

L.A. tech entrepreneur Mike Johns posted a video of his call to a customer service rep as his self-driving Waymo car kept turning in circles.

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...