Anyone without electricity, broadband or phone service may not receive any discounts despite loss of service - the ESB ...

Amal will continue to be based in Dubai, United Arab Emirates, and report to John Bevan, CEO of the dnata Travel Group ...

Building on a series of strategic acquisitions, Cisco continues to innovate in the contact centre and collaboration ...

Imagine a world where every time you speak on the phone, an AI-powered machine is on the other end. That reality isn't far ...

We've all done it - shouted "customer service representative!" at the phone until we were finally given the chance to speak ...

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

T-Mobile is luring police and firefighters with the promise of priority access to its standalone 5G wireless network.

The FTC recently announced a penalty against online sneaker retailer GOAT for failing to honor its “Instant” and “Next Day” ...

Customers can now unlock deep behavioral insights and hyper-personalized customer engagement January 29, 2025 -- Celebrus, a leader in first-party digital data and identity verification, today ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

T-Mobile US exceeded earnings expectations with strong postpaid customer growth and significant service revenue increases.

AI-powered comms provider looks to take leading collaboration system to next level, adding contact centre functionality to existing unified communications to unlock capability in collaboration and ...