The AI-first contact center revolutionizes customer service by embedding AI and shifting from reactive to proactive service ...

British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

One of the easiest ways to speak to someone at Lufthansa is by calling their customer service phone numbers. These numbers ...

With a focus on technology and omnichannel methods, here are some ways for contact centers to invest in ROI-driven solutions.

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

We recently compiled a list of the 20 Best Artificial Intelligence (AI) Stocks to Buy According to Analysts. In this article, ...

The state’s governor is going into the new year with an updated commitment to improving government technology and digital ...

Jack Dorsey’s Block Inc. will pay up to $175 million for failing to investigate and protect Cash App customers from ...

Two years ago, I got a new phone number. In the eyes of my social media and ride-hailing apps, Amazon, my bank, and the state ...