Human-centric AI can amplify human abilities, making it easier for companies to understand and connect with their customers ...

DTE Energy Co. customers will pay a higher electric rate starting next month as the Michigan Public Service Commission on ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Delta Airlines is one of the world’s leading airlines, known for its extensive network, exceptional in-flight experience, and ...

CEO refutes ‘baseless’ claims made in PAC report that tax agency ‘has been willing to let its telephone services fail in the ...

A local authority's digital customer service system has been described as "universally awful" by a councillor. Telford and ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

Here's what Cash App users in Kentucky need to know to ensure they're compensated by the mobile banking platform after the latest settlement.

The FTC recently announced a penalty against online sneaker retailer GOAT for failing to honor its “Instant” and “Next Day” ...

Flawed conversational AI systems can damage a brand's credibility, but thoroughly tested solutions inspire confidence and ...