"There is nothing that says hold for the next available representative… and there’s no reason I should have to fight to get ...

We pay first world prices for third world service. Yes, there are a few standout services in the country. Again, they are the proverbial exception, not the norm. The poor services with which we ...

UPS on Thursday forecast downbeat 2025 revenue as it cuts back deliveries for its largest customer, Amazon — a move that will shed some of its least-profitable business and help shelter profits from ...

Understand how learnings from your customer service team can connect to paid media strategies and why you should highlight ...

Successful leaders motivate teams to achieve big goals by using scientifically proven method of praise, recognition, and storytelling.

By consolidating fragmented information into a single, unified view, organizations can enhance customer relationships, ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Anyone who bought a PAYG Mobile Broadband SIM can return it for a full refund and can also claim a refund for any unused data ...