Shep Hyken is a customer service/CX expert ... them more agile and helps them make decisions faster. · Knowledge Management: To wrap up our interview, Tobey said, “AI management is knowledge ...

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...