After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

A leading American technology company specializing in cloud computing has decided to implement USU Software Asset Management (SAM) solutions. Following a comprehensive evaluation process, USU ...

Shep Hyken is a customer service/CX expert ... them more agile and helps them make decisions faster. · Knowledge Management: To wrap up our interview, Tobey said, “AI management is knowledge ...

AI in ITSM (Information Technology Service Management) holds remarkable promise—boosting efficiency, personalizing ...

Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...

ESM helps IT work in harmony with HR, facilities, legal, and more to improve service delivery, collaboration, business agility, and customer satisfaction.

IRIS announced it expanded its IRIS Firm Management solution with, among other things, enhanced document management ...