Will Schnorr As technology continues to automate our world, businesses are at risk of losing the personal touch that sets them apart in the eyes of their customers. The days of ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

The time has come to finally get what you want from a customer representative. We live in a world where lengthy wait times ...

Here's a look at the $3.8 million in upgrades that Lane Transit District put into the Eugene Station Customer Service Center.

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Saydie Dorton (@realslimsaydie) recently shared a story on TikTok about a bad dining experience at Texas Roadhouse that left her questioning the tipping process entirely. In her video, which has ...

Many people choose a credit card for its great rewards program or signup bonus. But what they often forget to consider is its customer service. By opting for credit cards with the best customer ...

DEAR MISS MANNERS: I am 21 years old, and I have worked in assorted venues of customer service since I was 17. I am currently employed at a bank, and frequently a customer will ask a question to ...

National Etiquette Expert Diane Gottsman ... make it simple to add on gratuity even after a customer enjoyed their meal. For several hotel service workers, such as a concierge, housekeeping ...

Conversations about concert etiquette have been sparked once again as Billie Eilish becomes the latest artist to be hit on stage by a flying item. From Lady Gaga to Harry Styles and Taylor Swift ...

When they arrived, one of the guys clearly had no customer service etiquette, as he walked into my home without so much as a hello. He looked at the four items and IMMEDIATELY the first words out ...