The philosophy of this coffee shop employee suggests a shift in how we think about customer service interactions. By ...

After all, no one — especially not customers — benefits. "Companies can improve customer service delivery by prioritizing employee well-being and job satisfaction," notes Matulich. You can ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

Customer confidence is crucial in service industries. When customers feel secure and valued, their overall experience ...

Then, the employee says he'll have the customer arrested ... Hertz has a "reputation" for seemingly unjustified charges and ...

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

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