Use case fit and demonstrable value are emerging as the new tenets of a technology that had promised the world.

Successful leaders motivate teams to achieve big goals by using scientifically proven method of praise, recognition, and storytelling.

With a large million-pound investment Selkent, a leading UK supplier of construction fixings and tools, increases its ...

How technology can hinder instead of help an aligned CX and EX strategy and recommendations on how to manage it.

Several staff members, including Don Roti and Darlene Matson, were nominated for awards at the Governor’s Conference on ...

Your company’s computers are pampered like royalty. You? Not so much. Curious why? Let’s break it down and talk about needed ...

Comprehensive process management software offers a powerful way to boost efficiency by automating routine tasks such as ...

Customer confidence is crucial in service industries. When customers feel secure and valued, their overall experience ...

The Maryland Motor Vehicle Administration opened its newly modernized headquarters in Glen Burnie. The building on Ritchie Highway is one of the busiest state buildings, where more than 800 state ...

In customer service, the loudest voices often demand the fastest fixes. One particularly rude encounter led to a unique ...

The comment originated in a shareholder letter from 1999, later repeated in interviews, in reference to Amazon's devotion to its customers.

A Central Maine Power spokesperson said the aggressive tactics of scammers include going door-to-door to try to get money ...