The supervisor on duty apologized for Pouncy and let the customer use the restroom, which made Pouncy feel unsupported. On the flip side, Starbucks pointed to some employees who support the policy.

It also axed 1,000 corporate positions. He’s also reimagined the vibe inside Starbucks’ locations by instituting a new policy restricting restrooms to paying customers. Plus, it tweaked its ...

The company also reversed its open-door policy, now limiting restroom access and in-store lingering to paying customers. Additionally, the coffee giant re-evaluated its pricing. Starbucks began ...

It also simplified its menu by removing some underperforming items and reversed its open-door restroom policy as part of the "Back to Starbucks" strategy instituted by Brian Niccol, who became ...