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The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the nearly 200 ...

Zoom held its annual Zoomtopia event October 3-4, 2023, and announced a slew of products and updates. Our coverage includes: In addition, Snom Americas introduced the Snom M500, a DECT phone system ...

Reports Want AI Agents? Upgrade Your Tech Stack Newly published research from Tray.ai reveals that 42% of surveyed enterprises plan to build over 100 AI agent prototypes and 68% are budgeting $500,000 ...

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: some of the news out of AWS re:Invent ...

“Agentic” is the latest buzzword that’s so new it hasn’t found its way into (Webster’s) dictionary yet, but it’s all over the web. Several CCaaS providers, including Cisco, Five9, and Talkdesk have ...

So the vendors are looking for some other way to generate revenue. It's natural to look for an adjacency. And because they have a communications platform already, one of the most natural adjacencies ...

As part of AWS re:Invent 2024, Amazon Connect introduced multiple new features including generative AI-powered customer segmentation for targeted campaigns and native WhatsApp integration for ...

No Jitter askedMila D’Antonio, Principal Analyst, Customer Engagement, Omdia for her thoughts on the year that was and the year that will be – with respect to AI, the contact center and customer ...

Telephony has never been more important for CX – and brands may not be fully aware of the risks that can arise by taking connectivity for granted today.