C omcast ( CMCSA) , which operates internet, phone, and cable services under the name Xfinity, continues to see a startling ...

Compare Xfinity and Verizon Fios on speed, price, deals and coverage to find the best internet provider for your needs in ...

What could Comcast do if they wanted to provide good customer service? Here’s a couple of suggestions. 1) Let modem manufacturers put a sticker on the modems Comcast says will work on their system.

Yet, a growing wave of Xfinity subscribers is discovering that decades of loyalty offer little protection from sudden price ...

But Comcast customer support could be split off from the entity that actually provides TV, internet, and phone service and turned into a competitive industry.

Comcast issued an apology today after one of its representatives kept a customer captive on the phone for about 18 minutes, demanding to know why the household was choosing another cable provider.

Comcast's customer service used to be the stuff of distraught legend. The company put a lot of effort into making it better. But then something went wrong with my cable service.

Comcast employees taking online classes to learn to handle calls from Comcast customers on Oct. 24, 2017. In 2014, a customer's call to Comcast customer service went viral.

In a brightly lit classroom tucked deep inside the sprawling Comcast customer call center in Woodridge, 14 trainees sit attentively as instructor Johnetta Thurman hammers home the cornerstones of ...