THE MARKET The contact center workforce optimization (WFO) software market has reached a turning point. According to DMG Consulting’s 2016 “WFO Mid-Year Market Share Report,” the total company revenue ...

Verint's WFO experience translates well to the cyber security industry due to similar software requirements. Active threat detection and WFO software both need to quickly organize and analyze data.

At the Enterprise Connect show, Aspect Software, a provider of customer interaction management, workforce optimization, back-office solutions, has released Aspect Workforce Optimization 8.0 (WFO 8 ...

Calabrio, a provider of contact center workforce optimization (WFO) and analytics software, today announced continued expansion of its Calabrio ONE Workforce Optimization Suite in the Avaya ...

ZOOM is a market leader in WFO software. Across customer averages, ZOOM captures the customer experience 5+ billion times per year. The company has landed world-renown customer satisfaction awards.

Aspect Software, a leading provider of fully-integrated customer interaction management, workforce optimization, back-office, and award-winning cloud solutions, today announced the release of Aspect ...

FRANKLIN, Tenn.--(BUSINESS WIRE)--Eleveo has joined Zoom’s ISV Partner Program and is integrating its Workforce Optimization (WFO) software suite with Zoom Contact Center, the company’s ...

Combined, Symmetrics' visual reporting and Calabrio WFO software -- deployed via public cloud, hybrid cloud or on-premises -- are perfectly suited to bring the power of data science to a wide ...

The OpenText WFO Software suite brings a 32-year history of innovation in the contact center industry and more than 24 technology patents. Forrester ranked OpenText WFO Software among the highest ...