The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Sutherland hires virtual customer service representatives, tech support, and sales reps. With these roles, you need to have a ...

Latest release of EZLynx Virtual Assist coming out of EZLynx’s AI Lab reduces time spent on manual servicing tasks and makes ...

The business relies heavily on its contact centers to deliver unmatched customer service, but following ... It connects Camping World customers with a virtual agent, enabling live agents to ...

KUWAIT CITY, Jan 11: Al Ahli Bank of Kuwait (ABK) has launched the “Virtual Customer Service Representative,” the first service of its kind in Kuwait, now available in the Al Khiran Mall, Al Jabriya, ...

If you want to work as a VA, you should think about your strengths. If there are any gaps in your skillset, consider taking a short course. You'll also need a quiet workspace with all the tools ...

Chatbot is a computer program that’s designed to emulate human conversation and converse with human users. Learn more here.

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

The uptick was largely owing to the pandemic necessitating more virtual customer service representatives, an exponentially rising demand for quick-commerce platforms and the growth of the app economy.