The business relies heavily on its contact centers to deliver unmatched customer service, but following ... It connects Camping World customers with a virtual agent, enabling live agents to ...

If you want to work as a VA, you should think about your strengths. If there are any gaps in your skillset, consider taking a short course. You'll also need a quiet workspace with all the tools ...

KUWAIT CITY, Jan 11: Al Ahli Bank of Kuwait (ABK) has launched the “Virtual Customer Service Representative,” the first service of its kind in Kuwait, now available in the Al Khiran Mall, Al Jabriya, ...

Chatbot is a computer program that’s designed to emulate human conversation and converse with human users. Learn more here.

CX Connect 2023 is a FREE virtual event from the team that brings you the CRM Evolution, SpeechTEK, and Smart Customer Service conferences, as well as CRM and Speech Technology magazines and ...

The uptick was largely owing to the pandemic necessitating more virtual customer service representatives, an exponentially rising demand for quick-commerce platforms and the growth of the app economy.

Telefónica Tech expands the use of generative AI by launching a platform to create customizable virtual assistants.