One medical virtual assistant company grew from $46,000 in revenue in 2019 to over $16 million today. This hockey-stick growth reflects the enormous value these services provide.

NLX and Amazon Connect partner with the luxury retailer to provide a virtual voice assistant responding to customer inquiries ...

To use reimagine in a group chat, a user would first generate an AI image with a prompt using Meta AI, the company’s virtual assistant that can answer questions or generate images.

Vice President of Customer Journey and Digital Experience Telkomsel, Danang Andrianto explained, “Since its introduction by Telkomsel in 2017, the Veronika virtual service channel has been dedicated ...

Microsoft Teams with Clippy, the original virtual assistant of the messaging software, comes back after it was removed 20 years ago. However, the new version will not be as useful as its previous ...

And now Facebook says it will shutter M, its buzzy full-service virtual assistant, on Jan. 19. In some respects it’s impressive that Facebook kept M running as long as it did.

Dive Insight: As H&M supplies customers virtual assistant and live chat services, the fast-fashion retailer is also moving away from its extensive brick-and-mortar presence in a larger shift ...

Scarlett Johansson said in a statement on Monday that an OpenAI chatbot’s voice sounded “eerily similar to mine” despite her refusals. Haiyun Jiang for The New York Times ...