Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, ...

LAS VEGAS-- (BUSINESS WIRE)-- Tachyum ™ today announced that it has launched enhancements to its online Customer & Partner Portal with the addition of a ticketing system for users performing ...

Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms.

SLA is a documented agreement between the customer and the service. It defines both the level of service and the services needed. OTRS OTRS is the shortened form of the Open Source Ticket Request ...