Microsoft Teams is driving strong pull-through for Teams Phone, which is disrupting the cloud PBX/UCaaS market and creating both opportunities and threats for communications service providers (CSPs).

Microsoft's latest updates for Teams pack emoji-triggered workflows and improvements to the agent experience, among many ...

Best business phone service overall: RingCentral Best for customer experience management: Nextiva Best for teams that prefer traditional desk phones: Ooma Best for global contact centers: 8x8 Best ...

Microsoft introduced Teams in 2017 as a hub for communication and collaboration with chats, calls and file-sharing. Its usage picked up during the COVID-19 pandemic, and so did the ways it was used.

Feb 28 (Reuters) - Skype will ring for the last time on May 5 as owner Microsoft retires the two-decade-old internet calling service that redefined how people connect across borders. Shutting down ...

After more than 20 years, the video calling service that started it all is finally retiring in May as Microsoft plans to replace Skype with Teams once and for all. First released back in 2003 ...