There’s a moment in every transformation leader’s career when a simple question becomes a breakthrough: “Why does this process even exist this way?” I’ve asked this question countless times across ...

Digital transformation is a hot topic today, but what does it mean for small businesses? Eric Lamarre, Kate Smaje, and Rodney Zemmel, senior partners from global management consulting firm McKinsey, ...

Is the smart use of process intelligence the best route to digital transformation? BMW Group thinks so. Over the last eight years, the €155-billion ($US167-billion ...

Spurred by the recession, CIOs have sharpened their focus on processes, as companies strive for greater efficiency, better operations, a more compelling customer experience, and transformed business ...

Understanding what you will change is most important to achieve a long-lasting and successful robotic process automation transformation. There are three pillars that will be most impacted by the ...

Approaching digital transformation as a one and done initiative will thwart all of your efforts from the get-go. Digital transformation takes many forms and is, in some ways, unique to every ...

The agencies that may feel they don't have the time to fully implement digital transformation are the very ones that stand the most to gain. Federal digital transformation initiatives have been going ...

Digital transformation involves using technology to make a business process more efficient or effective. The idea is to use technology not just to replicate an existing service in a digital form, but ...

IDG’s 2021 State of the CIO survey was conducted in the wake of 2020’s unprecedented business disruptions around the globe. The survey found that – among other impacts – the pandemic cemented the ...

In the late 1990s, Apple was a computer company that was easily recognizable, if seen by many as a relic, with nothing new to offer. Apple's Think Different ad campaign, however, heralded Steve Jobs' ...