After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...

It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

You call that customer service?” struck a nerve with me. In the 21st century we seem to have the options of poor service, ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Well the holidays and big holiday shopping season are behind us, but now we have all of the January clearance sales and upcoming Valentine’s ...

The CFPB ordered Block to update its business practices to comply with the law, pay between $75 and $120 million to users ...

British Gas – which raked in a record £750m profit in 2023 – came joint last place with Ovo Energy and So Energy as the ...