The problem is they did not adopt platform thinking. Companies decomposed the customer experience for each channel (voice, text, website, or email).

In a platform operations model, continuous investments in technology and organizational build become the monthly and yearly cost of operations. Traditional funding and governance structures are ...

With AI at the core of platform (and SaaS) development, you’ll start to see “design thinking” evolve into “platform thinking.” Exploration and learning will be essential in a world of AI ...

Hundreds of leaders from Rochester, Minn.-based Mayo Clinic and other healthcare institutions gathered recently to discuss how “platform thinking” can transform the industry. PlatforMed 2024 ...

Social marketing, ASO, and working with community and content creators are key to those platforms, but mobile can benefit from those techniques as well. In the end, every team can benefit from ...

Wealth management Wealth Think Toward a 'platform mindset': 3 foundational wealth management tech trends By Ranjit S. Samra March 30, 2023, 7:40 p.m. EDT 4 Min Read ...

Becker urged attendees to view cross-platform content as a vital part of both brand growth and revenue generation. Among the standout advice, Shearer said, “Stand out.

Explore the recognition of Kanishk Agrawal, CTO at Judge Group India, for his groundbreaking work in distributed, real-time ...