Consumers want mobile apps with good in-app customer support, suggest results of a survey Helpshift released last week. Radius Global Market Research conducted the online poll of adults in the United ...

SAN FRANCISCO--(BUSINESS WIRE)--Helpshift, the company revolutionizing the customer support experience on mobile devices, today announced it closed a $23 Million Series B with participation from ...

Chat for Apps will make it possible for a customer to message an agent instantly without leaving the app they’re using. A mobile gamer, for instance, will be able to chat with a support agent ...

To this end, Zendesk, a well-known customer service software company, announced an integration this week with Fabric, the app development platform Google recently purchased from Twitter that’s ...

Cisco is joining as an investor into Helpshift’s previously announced $25 million funding round. That’s a big endorsement for the startup’s business of providing in-app customer support.

Cash App — which some analysts say is the fastest-growing digital wallet with more than 24 million monthly users at the end of last year — doesn't have a live customer service phone line.

The Importance Of Customer Support I’ve learned quite a bit on this topic from the executives at Helpshift, a world-leader in in-app customer support and a former client of ours. While Helpshift ...

Chat for Apps, Tap-to-Call for Apps, Knowledge for Apps and Cases for Apps are planned for private beta in the latter half of 2015. Pricing will be announced at the time of general availability.