A survey by Vonage found that 75 percent of consumers are comfortable with AI-powered customer support in retail — among the ...

Technology has dramatically altered how we shop. From mobile payment apps like Square to location-based coupons that pop up when we walk into a store to virtual dressing rooms, retail will never ...

While many critics believe that the increasing capability of technology within retail is taking away the personal experience and human interaction, the truth is that consumers respond to ...

It’s an all-too-familiar scene in retail contact centers: frazzled employees fielding repetitive calls, juggling customer ...

Cerence AI, a provider of conversational AI for user experiences, has collaborated with Code Factory to launch VoiceTopping, ...