1. There’s a lot of pressure on customer service representatives. Pavlic and Curtis say the reason customer service representatives have such bad experiences is that it’s one of the worst jobs ...

That Dropped Call With Customer Service? It Was on Purpose. Endless wait times and excessive procedural fuss—it’s all part of a tactic called “sludge.” By Chris Colin June 29, 2025 ...

If your question or concern requires an in-depth explanation, or if you'd rather speak to someone in real time, you can also call TSA. The agency's customer service can be reached at (866) 289-9673.

The FTC recommends travelers always contact customer service through the airline's app or by logging into your account online. READ MORE: From fake listings to phony passport renewal sites, watch ...

Vodafone promises UK customers they'll only need to ask once for help. The telecom giant launched its revolutionary 'Just Ask ...

Consumers lost about $1.9 billion to fraud through phone calls, texts or emails last year. Notably, they lost more money per person (a median of $1,500) when they interacted with scammers on the ...

Forge Technology Advisors (FORGE) has recognized the transformative potential of AI in customer service as it is integrating AI into contact centers. With expertise in both technology and ...

Marc McCrery — vice president for customer experience at USPS — said that, coming out of the COVID pandemic, the agency was receiving up to 100 million calls and 13 million service requests.