Putting The Customer Back In Customer Experience
After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...
Destination CRM19h
An introduction to AI in customer service
Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...
USU Secures New US Customer for Software Asset Management
A leading American technology company specializing in cloud computing has decided to implement USU Software Asset Management (SAM) solutions. Following a comprehensive evaluation process, USU ...
Impacts2d
The Role of AI in Service Management
AI in ITSM (Information Technology Service Management) holds remarkable promise—boosting efficiency, personalizing ...
CMS Wire2d
CMSWire TV Rewind: Real-World Conversations Around Customer Experience
Throughout the year, CMSWire TV has hosted a diverse array of discussions, reflecting the dynamic nature of customer ...
Accounting Today9d
IRIS beefs up Firm Management solution, customer success function
IRIS announced it expanded its IRIS Firm Management solution with, among other things, enhanced document management ...
CIO17d
Transforming Service Management with ESM
ESM helps IT work in harmony with HR, facilities, legal, and more to improve service delivery, collaboration, business agility, and customer satisfaction.