National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

Businesses should move away from the outdated "the customer is always right" mindset, which often leads to employee burnout, ...

The carrier giant told more than 6,000 customer service employees on a Wednesday call that there would be a “restructuring,” according to a report from The Verge. Verizon Communications ...

After all, no one — especially not customers — benefits. "Companies can improve customer service delivery by prioritizing employee well-being and job satisfaction," notes Matulich. You can ...

Customer service agents provide a critical human element: empathy. By providing the best of both worlds: speed and human empathy, AI can create more satisfied customers and more engaged employees.

January 17, 2025 - MERCED, Calif. — By James Leonard - Registration is open now for the Merced College Customer Service ...