Simplr, a customer service solution startup, has launched a new app for retailers on Shopify. The software connects brands with a network of Simplr Specialists and adds an AI-powered dashboard to help ...

Parature has released a new version of its customer service software for higher education with enhanced features for helping schools manage their social networking efforts. The latest edition of ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More WhatsApp today announced plans to launch an app that lets small ...

There is no shortage of customer service complaints in the world of retail and air travel. As two of the most contentious industries when it comes to keeping their customers happy, representatives ...

Apple has been steadily improving iMessage over the past year, and now apparently it wants to get businesses in on the action. Enter Business Chat, Apple's as-yet-unreleased tool to provide customer ...

PROVIDENCE, R.I. — A new mobile app and phone hot line seeks to improve customer service for the residents of Providence. "There's a sense that you have to know a guy to get things done at City Hall.

Verizon’s AI customer service, powered by Google Gemini, is frustrating customers and employees alike, according to posts on ...

Ten years from now, no doubt we’ll look back at our time and find it unbelievable that enterprise applications were built with so little disposition to communicate with the outside world. But thanks ...

Public Service Electric and Gas Co. (PSE&G) recently announced it has launched a new mobile app for customers. The new PSE&G mobile app enables customers using Apple or Android devices to securely and ...

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