There is, however, one caveat. Companies implementing TQM programs need at least 4 years to persuade their employees to buy into the philosophy and 8 to 10 years to fully establish TQM principles.

TQM, or Total Quality Management, is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. This approach encompasses the culture, attitude ...

Despite the economic blues, Hong Kong companies are not wavering in their attempts to implement total quality management (TQM), says David Sun Tak-kei, chairman of the HKMA Quality Award ...