Healthcare leaders are embracing automation to assist with everything from appointment scheduling and patient check-in processes to billing and more. To learn more about how intelligent automation and ...

Artificial intelligence is transforming call centers by streamlining tasks and improving customer service NEW YORK -- Armen ...

Struggling to choose the best call center software for your business? Compare top options to find the solution that fits both your team and budget. There are dozens of call center solutions available ...

Action News Jax has learned that since JEA took over management of Normandy Village Utility (NVU), the public utility’s call ...

As a Department of Social Services call center continues to struggle with wait times, some are worried the problem will get ...

Available only through Call Center Coach , the Servant Leader App is the first Leadership Execution System that operationalizes Servant Leadership for contact center supervisors. It is not a generic ...