CNN on MSN3h
‘Heartless and dangerous’: Proposal to automate VA call centers part of aggressive layoff plan, sources say
The call centers that America’s military veterans rely on to schedule appointments and arrange medical care may no longer ...
Fierce Healthcare1d
Trampoline AI launches out of Redesign Health to empower health plan call centers
A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...
Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don’t interrupt
Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More Observe.AI has officially launched VoiceAI agents, a solution designed to ...
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Pre-Employment Assessments Address Call Center Retention
As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...
Voice AI Tech Is Revolutionizing Customer Service And Contact Centers
Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...