By Will Gordon for Nutshell Business professionals today expect to see a positive ROI from their software purchases as quickly as possible. That process ...

ATG6, currently in beta, offers improved functionality for ATG Commerce, ATG Portal and the ATG Relationship Management Platform. The software maker added key features to the platform as well, such as ...

Customer relationship management (CRM) software is a critical tool for driving sales and interacting with potential or current customers. The best CRMs help you organize and store all of the data that ...

Bill McDermott said rollouts now take "a month … 30 days, 60 days" for large companies, as ServiceNow pushes into CRM.

So you want to get a "free" CRM application and you want to know what's best? I get asked this question a lot. And my answer: none. Don’t get a “free” CRM application. I don't like free CRM software ...

Customers are vital to any business, and customer relation management (CRM) software enables you to maximize every interaction. We help you choose the right CRM for your business based on our in-depth ...

That’s the real story behind most CRM purchases in this industry. Not a strategic decision. A near-miss that finally got expensive enough to notice. Here’s the thing most firms get wrong before they ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering accurate ...

All successful CRM implementations have solid user adoption programs and business-ready CRM processes. Often overlooked, however, is the role of executive leadership and how C-level executives can ...