Circle Medical Group and other healthcare start-ups are primed to disrupt the healthcare industry because they design the patient experience the way companies design customer experiences.

Customer service/patient experience consultant Micah Solomon interviews an exception, a unique surgeon, Chirag A. Shah, M.D., MPH, a gynecological oncologist who combines empathy with clinical skills.

A nurse-driven, investigative approach to customer service helped nurses at Grady Memorial Hospital's emergency department boost patient satisfaction and improve interdepartmental communication ...

More than half of respondents (57 percent) indicate that the number one aspect to consider when choosing a provider is how well they understand you as an individual beyond just basic patient data.

Medicare Advantage customer service supports a less healthy, higher-need population, indicating that it should be designed and staffed to effectively serve complex, high-need patients.