After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and ...

Rising prices will spark a 25% decline in brand loyalty in 2025, according to Forrester analysts. This prediction comes just ...

Too often the arrival of the healthcare bill, often sent by snail mail weeks or months after the service was provided, marks ...

Most people will be able to think of a time when they experienced poor customer service. Examples include having to wait in a long queue, receiving the wrong meal in a restaurant and being served ...

Have you vowed never to go back to a company because of their unsatisfactory customer service? Ryanair has come under pressure from customers after cancelling flights, and train operators ...

British Gas has been named one of the country’s worst energy suppliers – after spending £50m trying to overhaul its poor ...

Well the holidays and big holiday shopping season are behind us, but now we have all of the January clearance sales and upcoming Valentine’s ...

A new report by the ICS reveals a significant disconnect between customer expectations and the reality of service delivery in ...