Benefits of AI for Support Teams Increased Efficiency Picture your support team as a well-oiled machine, humming along and tackling customer inquiries with the precision of a synchronized swimming ...

The City of Rochester’s “Person in Crisis” (PIC) team, introduced about five years ago, is still actively responding to ...

Because of staffing issues, it took 45 minutes for an ambulance to arrive — but PIC was on scene within minutes. "I think it’s absolutely essential to have a team like this in the city," said ...