Artificial intelligence (AI) adoption has risen dramatically in the customer service industry over the last few years. But many contact centers have yet to implement AI. In this ebook, we give an ...

After hours on hold, I was told everything was sorted and I’d receive a follow-up email within 24 hours. Days passed and nothing happened.

National Customer Service Day is celebrated on Jan. 17. Publix is the largest employee-owned company in the U.S., with more ...

The Consumer Financial Protection Bureau says Cash App did not provide an in-person helpline, a failure that scammers were ...

A supermarket worker got into an altercation with a customer at the self service machine and didn't like the shopper's ...

Capital One confirmed that some customers were experiencing online banking outages due to a "technical issue" with a ...

Beyond the frustration over health care elevated by a CEO’s shooting, of all things, is the breakdown of that basic social ...

Philadelphia School District schools and offices have rolled out a new, AI-powered customer service system that officials say ...

A Waymo customer said his self-driving taxi drove him around in eight circles, almost making him late for his flight. A video ...