My tour was cancelled due to weather. They never even emailed or called us. We were outside waiting for 1 hour and when no one showed up, we had our hotel receptionist call. She then told us that the guy on the phone seemed clueless and that tours were cancelled due to the weather. I have since then been trying to get my refund. But no one from the company ever replies to my emails. I just did a credit card dispute, because I ran out of options. Did anyone else have an issue with weather cancellations and the refund matter? This is so disorganized!